Privacy Policy

Introduction

Dagen.AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dagen.ai and use our AI-native data engineering platform (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you agree to this Privacy Policy.

Information We Collect

Information You Provide to Us

Account Information: When you create an account, we collect your name, email address, company name, job title, and password.

Data Sources and Connections: When you connect data sources, we collect connection credentials, configuration settings, and metadata about your data structures.

User Content: We collect data you upload, including files, pipeline configurations, DBT tasks, SQL queries, transformation logic, and AI agent instructions.

Payment Information: Payment card details and billing information (processed through third-party payment processors).

Information We Collect Automatically

Usage Data: Information about how you interact with our Services, including features used, pipeline executions, query patterns, and session duration.

Device Information: IP address, browser type and version, operating system, device identifiers, and referring URLs.

Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities.

How We Use Your Information

• Operate, maintain, and improve the Dagen.AI platform
• Generate pipeline code from natural language descriptions
• Perform data quality monitoring and anomaly detection
• Optimize query performance and infrastructure costs
• Respond to your inquiries and provide customer support
• Send service-related notifications, updates, and security alerts
• Process payments and maintain billing records
• Prevent fraud, abuse, and security incidents
• Comply with legal obligations

How We Share Your Information

We do not sell your personal information. We may share your information with:

Service Providers: Third-party vendors who perform services on our behalf, including cloud infrastructure providers, payment processors, and analytics providers.

Business Transfers: In connection with any merger, acquisition, or sale of company assets.

Legal Requirements: When required by law, subpoena, or legal process.

Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit using TLS/SSL protocols
• Encryption of sensitive data at rest
• Multi-factor authentication options
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access: Request access to the personal information we hold about you.

Correction: Request correction of inaccurate or incomplete information.

Deletion: Request deletion of your personal information.

Portability: Request a copy of your information in a structured, machine-readable format.

To exercise these rights, contact us at contact@dagen.ai. We will respond within 30 days.

Contact Us

If you have questions about this Privacy Policy, please contact us:

Dagen.AI
Email: contact@dagen.ai
Website: https://dagen.ai/contact

For data protection inquiries specific to the EEA, UK, or Switzerland, you may also contact our Data Protection Officer at dpo@dagen.ai.